Deleting your account

Effective date: Oct-01-2026 Version: 2026-10-01

This page explains how to delete your Lovyza account, and exactly what happens to your data when you do. It applies to Lovyza — Dating & Events, published on Google Play by Lovyza and operated by Lovyza Technologies Ltd.

Delete it in the app

Open Lovyza and go to the You tab.
Tap Pause or leave.
Tap Delete my account.
We text a six-digit code to the phone number on your account. Enter it to confirm.

That is all. Your account is deleted at once, every device it was signed in on is signed out, and the app returns to the start.

The code is there so that nobody holding your unlocked phone can delete your account without also having your number. A code sent to sign in cannot be used to delete an account, and a deletion code cannot be used to sign in.

If you only want a break, the same screen offers Pause my account instead. Pausing hides you from everyone and keeps your matches, conversations and photos exactly as they are, so you can come back whenever you like.

Delete it without the app

If you no longer have the app, cannot sign in, or cannot receive the code, email support@lovyza.co.ke from the email address on your account, or tell us the phone number you registered with. Put "Delete my account" in the subject.

We will confirm it is your account before deleting anything — deleting the wrong person's account cannot be undone — and we will reply within 7 working days. There is no charge.

What is deleted

Straight away:

Your profile — your name, bio, prompt answers, interests and approximate location.
Your photos, which are deleted from storage rather than hidden.
Every signed-in session, on every device.
Your notification token, so nothing is ever sent to a phone you may since have sold.
Your likes and passes.
Any unspent boosts or remaining premium days. These are not refunded.
Your event RSVPs, and your place in Circle if you had joined it.
Your verification selfie, if one was still held.
Your email address, if you had given us one.

What is kept, and why

Some records are not yours alone, or the law requires us to keep them:

Your messages lose their words and keep their place in the other person's conversation, so their chat does not grow holes. Your matches are unmatched rather than removed, for the same reason.
Payment and ticket records, which tax and financial law requires us to keep.
Your consent record — the evidence of what you agreed to, and when.
Reports made about you, and blocks placed on you. Deleting an account is not a way to clear a safety record or to reach someone who blocked you.
Photo fingerprints — short mathematical summaries, not images — so that stolen photos can still be recognised if someone reuses them.
Events you organised, which are cancelled, refunding and notifying everyone with a ticket, rather than silently removed.
Call records — who called whom and for how long. No audio or video was ever stored.

If your account was suspended or banned when it was deleted, we keep a scrambled form of your phone number (a hash, which cannot be turned back into the number) for 12 months, so that deleting cannot be used to get round a ban. Otherwise your number is freed for reuse straight away.

How long it takes

Your account disappears from the app immediately. Our backups roll off within 30 days, after which the deleted data is gone from our systems entirely.

The full detail is in our Privacy policy, section 7.

Questions

Email support@lovyza.co.ke, or privacy@lovyza.co.ke for anything about your personal data.