Community guidelines

Effective date: Oct-01-2026 Version: 2026-10-01

Lovyza — Dating & Events is for adults who want to meet people and go to real things together. These guidelines are what that takes. They form part of our Terms of service: breaking them can cost you your account, and section 4 of the Terms is the short version of this page.

They come down to one idea. Treat people the way you would want to be treated by a stranger you were about to meet.

Be who you say you are

• Use your own photos, recent enough that someone meeting you would recognise you. No photos of other people, celebrities, cartoons or stock images as your main picture.
• One account per person. Do not make a second one, and do not make a new one to get round a suspension or a ban.
• Tell the truth about your age. Lovyza is for people aged 18 and over, without exception.
• Do not pretend to be someone else, including a business, a public figure or a member of our team.

Children are never allowed, and never sexualised

Anyone under 18 is not allowed on Lovyza, and helping someone under 18 to use it is not allowed either.

Child sexual abuse and exploitation is prohibited absolutely. That covers any material that sexualises a minor, grooming, sextortion, and any attempt to contact, meet or arrange access to a minor. It is not warned about: it ends the account, the evidence is preserved, and it is reported to the authorities. Our Child safety standards set out the full standard and what we do.

If you think someone on Lovyza is under 18, report the profile, or email safety@lovyza.co.ke.

Respect people

• No harassment, threats, stalking or intimidation, in messages, calls, voice notes or in person.
• No hate. Do not attack anyone for their ethnicity, tribe, nationality, religion, sex, gender, sexual orientation, disability or health.
• No unwanted sexual content. Do not send sexual messages, photos or voice notes to anyone who has not clearly asked for them — and a match is not a request.
• Take no for an answer. If someone unmatches you, declines a request, stops replying or tells you to stop, stop. Do not contact them through another account or another app.
• Keep other people's things private. Do not share anyone's messages, photos, phone number, location or anything else they told you without their permission — including screenshots of conversations.

Keep what you post appropriate

Profiles, photos, prompts, messages, event listings and anything else you add must not include:

• nudity or sexually explicit content
• graphic violence, gore, or self-harm presented as encouragement
• weapons or drugs offered for sale, or promoted
• anything illegal, or anything that encourages someone to break the law
• content you do not have the right to post, such as someone else's photos or copyrighted work

No money, no selling

Lovyza is for meeting people, not for business.

• Do not ask anyone for money, for any reason — an emergency, a fare, a fee, an investment, a gift. Asking a match for money is the clearest sign of a scam on this platform.
• Do not offer or seek sexual services for payment.
• Do not sell, advertise, recruit or promote — products, services, other apps, social media accounts, events outside Lovyza, or business opportunities.
• Do not run scams of any kind, including fake investment schemes, romance scams, or phishing for codes and passwords.

Lovyza will never ask you for your sign-in code, and nobody else should either. If anyone asks you for money or for a code, report them.

Circle

Circle is opt-in, and the same rules apply there as everywhere else, with two more:

• A request is a question. If someone declines, that is the answer — do not try to reach them another way.
• Nothing in Circle involves money between people. Nobody may pay, be paid, or put a price on anything there.

Events

• Organisers must have the right to run the event, at that venue, on that date, and must describe it honestly — what it is, what it costs and who it is for. Events for adults only must say so. Sexual services may never be offered through an event.
• Attendees should treat other people at an event the way these guidelines ask them to treat people anywhere on Lovyza. Who is going to an event is not a list to contact people from without their interest.

Play fair with the service

• No bots, scripts, scrapers or automation of any kind.
• Do not try to get around our limits, security or payments, or to see profiles, data or features you are not entitled to.
• Do not copy or reuse other people's profiles, photos or data.
• Use Lovyza only through our official app and website.

Meeting in person

Most people you meet will be exactly who they say they are. Some will not, and no app can remove that risk entirely, so please:

• talk on Lovyza first, and use the in-app call before you meet
• meet somewhere public and busy the first time
• arrange your own transport there and back
• tell a friend where you are going and when you expect to be home
• leave if anything feels wrong — you do not owe anyone an explanation

If you are in danger, call the Kenya Police on 999 or 112. The national gender-based violence helpline is 1195, free and open 24 hours. If a crime has happened, report it to the police and tell us too, so we can act on the account and keep what we hold.

Reporting

You can report a profile, a photo, a message, an event or a call from the screen it is on — you do not have to match or reply first. Blocking the person is ticked by default when you report them, and takes effect in both directions straight away — untick it if you would rather not.

A person on our team reviews every report, and reports about a minor, about threats or violence, or about nudity are looked at first. You are told the outcome of a report you make. We would rather receive a hundred reports that turn out to be nothing than miss the one that was not.

If you cannot report in the app, email safety@lovyza.co.ke.

What happens if you break these guidelines

Depending on how serious it is, we may remove the content, warn you, restrict a feature, suspend your account, or ban it permanently. Anything involving a minor, threats of violence, or a credible risk to someone's safety goes straight to a permanent ban, without a warning.

A banned account's phone number cannot be used to open a new account for at least 12 months.

If you think we got a decision wrong, reply to the notice or email support@lovyza.co.ke, and a person will look at it again. We cannot promise to change a decision, but we will always look.

Changes

We update these guidelines when the service or the law changes. The effective date and version at the top change whenever the text does.