Terms of service

Effective date: Oct-01-2026 Version: 2026-10-01

These terms are the agreement between you and us about your use of Lovyza. Please read them. By creating an account you accept them, and you cannot hold an account without doing so.

We have written them to be understood rather than to be impressive. Where a clause limits your rights or ours, it says so plainly.

Words we use throughout: "Lovyza", "we", "us" and "our" mean Lovyza Technologies Ltd. "You" means you, the person holding the account. "The service" means the Lovyza app, our website at lovyza.co.ke, and everything either of them offers.

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1. Who you are contracting with

Lovyza Technologies Ltd Nairobi, Kenya

Contact: support@lovyza.co.ke

How we handle your personal data is set out separately in our Privacy policy. It forms part of this agreement. Our Community guidelines also form part of it, and they set out in detail what is and is not allowed. Our Child safety standards set out how we prevent and respond to child sexual abuse and exploitation.

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2. Who may use Lovyza

To hold an account you must:

• Be 18 years of age or older. This is not negotiable and there is no exception. We work your age out from the date of birth you give us, on our servers, and we do not create accounts for anyone under 18.
• Be legally able to enter a contract under Kenyan law.
• Not have been convicted of a sexual offence, a violent felony, or an offence involving a child. By using Lovyza you confirm this is true.
• Not be subject to a ban we have previously placed on you.
• Use Lovyza for yourself. One account per person, and one account per phone number.

If any of these stops being true, you must stop using Lovyza and delete your account.

Where we operate. Lovyza is built for Kenya and is currently available in the cities and areas we have enabled. We may add or remove areas.

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3. Your account

You sign in with your phone number and a one-time code we send you by SMS. That code is how we know it is you, so:

• Keep your phone and your number secure. Anyone who can receive your SMS can sign in as you.
• Tell us immediately at support@lovyza.co.ke if you think somebody else has access to your account.
• You are responsible for what happens on your account, unless you have told us it was compromised.

You can see every device with a live session in the app, and sign any of them out. Signing out a device ends its access immediately.

We may end a session at any time for a security reason — for example if we believe a token has been stolen.

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4. The rules

Our Community guidelines are the full list. In summary, you agree that you will not:

About who you are

• Pretend to be somebody else, or use photos that are not of you
• Hold more than one account, or create a new one to get around a ban or a suspension
• Lie about your age, or help anybody under 18 to use Lovyza

About how you treat people

• Harass, threaten, stalk, intimidate or abuse anyone
• Post or send slurs, hate speech, or content attacking people for who they are
• Send sexual content to anyone who has not asked for it
• Share anybody's private information, photos or messages without their permission
• Keep contacting someone who has made clear they do not want to hear from you

About what you post

• Post nudity, sexually explicit content, graphic violence, or anything depicting a minor in any sexual context
• Post anything illegal, or anything that infringes somebody else's rights
• Post content that is not yours to post

About money and commerce

• Use Lovyza to sell anything, to advertise, to recruit, or to solicit money
• Offer or seek sexual services for payment
• Run a scam of any kind, ask matches for money, or set up a fraudulent investment, gift or emergency story

About the service itself

• Use bots, scripts, scrapers or automation of any kind
• Try to break, overload, probe or bypass our security, our rate limits, our allowances or our payment checks
• Copy, extract or reuse other people's profiles, photos or data
• Reverse-engineer the app, or use it through anything other than our official app and website
• Resell, sublicense or commercially exploit any part of Lovyza

Asking someone for money is the single clearest sign of a scam on this platform. If it happens to you, report it. We would rather see a hundred reports that turn out to be nothing than miss the one that was not.

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5. Your content, and what we may do with it

Your photos, your bio, your messages and everything else you put on Lovyza remain yours. We do not claim ownership of them.

So that we can actually run the service, you give us a licence to host, store, copy, resize, transmit and display your content — for the purpose of operating Lovyza and no other. The licence is worldwide, royalty-free and non-exclusive, because our servers and storage are in more than one country. It lasts as long as your content is on Lovyza, and ends when you delete the content or your account, subject to what our Privacy policy explains we have to keep.

We do not use your photos or your profile in advertising, and we do not sell or license your content to anyone else.

We may remove content that breaks these terms or our guidelines, or that we are legally required to remove. Where we can, we will tell you why.

You are responsible for what you post. You confirm that you own it or have the right to post it, and that posting it does not break the law or anybody's rights.

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6. Safety, screening and enforcement

What we do

• Every photo is checked before anyone else sees it against fingerprints of images already on Lovyza, to catch stolen and reused pictures. A photo that matches is held for a person on our team to look at. We do not currently scan photos automatically for nudity or other prohibited content — those reach us through reports, and a person acts on every one.
• Messages are screened for abuse and for common scam patterns. Most flagged messages are still delivered and a moderator is told — we deliberately do not silently delete messages, because someone trying to say "I do not feel safe" must never be the message that gets eaten. Explicit threats of violence are the exception and are blocked.
• You can report a profile, a message, a photo, an event or a call, from inside the app. Reports about someone being underage, violence or threats, or nudity are prioritised.
• A person reviews every report. Not a filter alone. You are told the outcome of a report you make.
• Blocking is immediate and two-way. You disappear from each other entirely.

What happens when someone breaks a rule

Depending on how serious it is, we may: remove the content; issue a warning; restrict a feature; suspend the account; or ban it permanently. Serious matters — anything involving a minor, threats of violence, or a credible safety risk — go straight to a permanent ban without a warning.

If you think we got it wrong, reply to the notice or email support@lovyza.co.ke and a person will look again. We cannot promise to reverse a decision, but we will always look.

The verified badge, and what it does not mean

A verified badge means a person on our team compared a live selfie, taken in a pose we chose at that moment, against the profile photos. It means somebody looked. It is not a background check, an identity check, or any guarantee about the person's character or intentions.

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7. Meeting people — read this part

Lovyza introduces you to strangers. That is the product, and it carries real risk that no app can remove.

We do not run criminal background checks, identity verification against official records, or any other vetting of the people you meet on Lovyza. We screen content and we act on reports. That is not the same thing.

You are solely responsible for your interactions with other people, online and in person. Please:

• Talk on Lovyza before you meet. Use the in-app call — it is the fastest way to know a profile is real.
• Meet somewhere public and busy the first time.
• Arrange your own transport there and back.
• Tell a friend where you are going and when you expect to be home.
• Trust your instincts and leave if something feels wrong.

If you are in danger, contact the Kenya Police on 999 or 112. The national GBV helpline is 1195, free, 24 hours. If a crime has been committed, report it to the police — and tell us as well, so we can act on the account and preserve what we hold.

Nothing in this section limits any liability that cannot be limited by Kenyan law.

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8. Free use, allowances and premium

Free accounts

Lovyza is free to use. A free account gets 50 likes, 1 super-like and 1 rewind a day. Allowances reset at midnight Nairobi time, and the app shows you the counter from your first swipe rather than only when it runs out.

Free accounts see advertising.

What is for sale

Paid accounts have a much higher daily allowance rather than a truly unbounded one. We cap it because an unlimited allowance is an invitation to automate, and a bot that likes everybody makes the app worse for every real person it touches.

Circle

Circle is a separate, opt-in way to meet people. It is off until you join it, and you can leave whenever you like.

• Anyone can join. Joining makes your profile visible to other members who have joined too, within about 25 km of you. It needs your location, for the same reason the deck does.
• Browsing Circle and sending requests needs Gold. You can send up to 15 requests a day.
• A request is not a match. The other person decides. If they accept, a conversation opens; if they decline, the same request cannot be sent again.
• Blocking and your preferences still apply. Nobody you have blocked, or who has blocked you, appears, and you only see — and are only seen by — people whose preferences match yours.
• Leaving withdraws any requests you have sent that are still waiting.
• Nothing in Circle involves money between users. You cannot pay a person, be paid, or put a price on anything, and asking for money there breaks section 4 like anywhere else.

How paying works

• Payments are taken through IntaSend, by M-Pesa, Airtel Money or card. IntaSend handles the payment itself — we never see or store your M-Pesa PIN, your card number, or your card's security code.
• We set the price, not the app. The app names the plan; the amount comes from our server.
• A checkout stays open for about 10 minutes. If you do not complete it, nothing is charged and nothing is granted.
• Your purchase is granted when we have confirmation that the payment succeeded, usually within seconds. If a payment succeeds but nothing is granted, contact us and we will fix it — we keep a record of every transaction against a reference.

No automatic renewal

Subscriptions do not auto-renew and we do not store a payment instrument to charge you again. When your Plus or Gold period ends, your account simply returns to free. We will never take money from you without you starting that payment yourself. If you want to continue, you buy another period.

This means there is nothing to cancel. Not renewing is the cancellation.

Refunds

Everything on sale is a digital benefit delivered immediately, so once a purchase has been granted it is generally not refundable, and a period you have started is not refunded pro rata.

We will refund you where:

• You were charged and the benefit was never granted
• You were charged more than once for the same purchase
• We ended your access for a reason that was not your fault
• Kenyan consumer law requires it

To ask, email support@lovyza.co.ke with the phone number you paid from and roughly when. We reply within 7 working days.

Deleting your account does not refund a period you have already paid for.

Promotional periods

We may give a tier away for a period — at launch, or as a trial. A promotional tier is free, has an end date we will tell you, and ends automatically without charging you anything. It never reduces what you already pay for.

Prices can change

We may change prices, allowances or what each tier includes. A change never affects a period you have already paid for. We will tell you before a change takes effect.

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9. Events and tickets

If you are going to an event

• Events are put on by organisers, not by us. We list them; we do not run them.
• The organiser is responsible for the event — that it happens, that it is what it said it was, that the venue is safe and lawful, and for anything that happens there.
• A paid ticket is bought through Lovyza and you pay the ticket price and nothing more. Our commission comes out of the organiser's side, not yours.
• Your ticket is a QR code, scanned at the door. Do not share it — a ticket can only be checked in once.
• If the organiser cancels, tickets are voided and refunded. If an event is changed rather than cancelled, or does not live up to its description, that is between you and the organiser, though we would like to know.
• Unless the event's own terms say otherwise, a ticket you simply decide not to use is not refunded.
• Venue addresses are public — an event has an address in a way a person does not.

If you are organising an event

• Every public event goes through our approval queue before it appears. If we reject it we will tell you why. We may also unpublish or cancel a live event, and remove or suspend an organiser.
• You confirm you have the right to run the event, at that venue, on that date, and that it complies with Kenyan law and any licence it needs.
• Our commission is 10% of each paid ticket by default, unless we have agreed a different rate with you in writing. It is fixed at the moment each ticket is sold, deducted before your payout, and rounded down to the nearest shilling so a rounding error can never take more than the stated rate.
• Payouts are requested from your organiser dashboard and paid to the details you give us. We may hold a payout while a dispute, a chargeback or a fraud concern is open.
• If you cancel, ticket-holders are refunded. You cannot delete an event people have bought tickets to — it is cancelled instead, which refunds and notifies them.
• Deleting your Lovyza account does not delete events other people are attending. They are cancelled and refunded.
• You are responsible for anything you owe on the event, including tax.

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10. Advertising

Free accounts see advertising, served by Google AdMob. We do not give advertisers your phone number, your profile, your location, your messages or your photos, and we do not let anyone target adverts at you using them. See our Privacy policy for the detail.

Advertisers' products are theirs, not ours. We do not endorse them and we are not responsible for them.

The reliable way to see no advertising is to upgrade.

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11. Our intellectual property

Lovyza — the name, the logo, the app, the website, the design and everything in it that is not user content — belongs to us or to our licensors. You may use it to use the service, and for nothing else.

You may not copy it, modify it, reverse-engineer it, or build anything from it. You may not use our name or logo without our written permission.

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12. We may change the service

We are actively building Lovyza, so features will be added, changed and sometimes removed. We may:

• Add, change or withdraw features
• Change allowances, tiers or prices, as section 8 explains
• Change which cities and areas we serve
• Take the service down for maintenance

We will give notice of a significant change where we reasonably can. We do not promise the service will be available without interruption, and we are not liable to you for a change or an outage, beyond the limits set out in section 15.

If we ever discontinue Lovyza entirely, we will tell you with reasonable notice and refund any unexpired paid period.

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13. Ending this agreement

You can leave whenever you like

In the app: You → Settings. You can pause — you disappear from the deck and from search, your matches and conversations are kept, and everything comes back when you unpause. Or you can delete, which is permanent.

What is deleted, what is kept, and why, is set out in our Privacy policy. Deleting does not refund a period you have paid for.

We can end it too

We may suspend or terminate your account:

• If you break these terms or our Community guidelines
• If we reasonably believe your account is being used for fraud, or to harm somebody
• If you are, or we reasonably believe you are, under 18
• If required by law
• If we discontinue the service

Where a ban is for a serious safety matter, it is immediate and permanent, and we will not restore the account. We will tell you the reason unless telling you would itself create a risk or is prohibited by law. You can ask a person to look again.

A banned account does not get a refund of an unexpired paid period.

Do not create a new account to get around a ban. If your account was suspended or banned when it was deleted, we keep a one-way hash of your phone number for 12 months specifically so that deleting is not a way to wash the ban off.

What survives

Sections 5 (the licence, to the extent needed for content still lawfully held), 7, 11, 14, 15, 16 and 17 continue to apply after this agreement ends.

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14. What we do not promise

Lovyza is provided as is and as available. To the fullest extent Kenyan law allows, we do not promise that:

• You will find a match, a date, a relationship, or anybody at all
• Other people are who they say they are, or that their profiles are accurate
• The service will be uninterrupted, error-free, or free of security incidents
• Content posted by other people is lawful, accurate or inoffensive
• Events will happen, or will be as described

We do not vet the people you meet. See section 7.

Nothing here excludes anything that cannot lawfully be excluded — including liability for death or personal injury caused by our negligence, for fraud, or under the Consumer Protection Act, 2012. Your statutory rights as a consumer are not affected by these terms.

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15. Limits on our liability

Subject to section 14, and to the fullest extent Kenyan law allows:

• We are not liable for what other users do — online or in person — or for anything that happens at an event.
• We are not liable for indirect or consequential loss: lost profit, lost opportunity, lost data, loss of reputation, or distress arising from another user's conduct.
• Where we are liable, our total liability to you for all claims arising in any 12-month period is limited to the greater of the amount you paid us in that period and KES 5,000.

This limit reflects that Lovyza costs a few hundred shillings a month. If you need protection beyond it, please do not rely on us for it.

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16. Your responsibility to us

If somebody brings a claim against us because of something you did — content you posted, an event you ran, harm you caused another user, or a breach of these terms — you agree to cover our reasonable losses, costs and legal fees arising from it. We will tell you promptly about any such claim and will not settle it without talking to you first.

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17. Law and disputes

These terms are governed by the laws of Kenya.

Talk to us first. Email support@lovyza.co.ke with what happened and what you want. Most disputes end there, and we would rather fix a problem than argue about it. Please give us 30 days to respond before starting a formal process.

If we cannot resolve it, the courts of Kenya have exclusive jurisdiction, and you and we both submit to them.

Nothing here stops you complaining to a regulator. For data protection, that is the Office of the Data Protection Commissioner (info@odpc.go.ke).

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18. Odds and ends

• Changes to these terms. When we change them we publish a new version with a new date. If the change affects what you agreed to, we will ask you to accept the new version the next time you open the app, and you will not be able to continue until you do. We will give notice of a significant change before it takes effect.
• The whole agreement. These terms, the Privacy policy and the Community guidelines are the entire agreement between us about Lovyza, and replace anything said before.
• If a clause fails, the rest stands and the failed clause is read as narrowly as needed to make it valid.
• Not enforcing something once does not mean we give up the right to enforce it later.
• You may not transfer your account or your rights under these terms. We may transfer ours if our business is sold, and we will tell you if that happens.
• How we contact you. Through the app, by push notification, by SMS to your registered number, or by email if you have given us one. Notices to us go to support@lovyza.co.ke.
• We are not partners. Nothing here makes either of us the other's agent, employee or partner. Organisers are independent of us.
• Force majeure. Neither of us is liable for a failure caused by something genuinely outside our control — network or power failure, an act of a provider we depend on, natural disaster, or an act of government.

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19. Contact us

Lovyza Technologies Ltd Nairobi, Kenya

• General and billing: support@lovyza.co.ke
• Safety concerns: safety@lovyza.co.ke
• Privacy and your data: privacy@lovyza.co.ke

We aim to reply within 7 working days.

Thank you for reading these. Most people do not.